Items are not returnable due to sizing issues
Since all garments are printed and made-to-order, we cannot replace/remake a garment that was not ordered in the correct size. Please choose the correct size by referring to our measurement charts.
In order to resolve cases, we must be contacted within a reasonable amount of time
For any issue regarding an order, we must be contacted with 10 days of the ship date for Canadian and US orders or within 15 days for international orders or we may not be able to help resolve the issue.
If there is an error with your order or if there are any changes you wish to make after your order has been placed
We require that you contact us within 8hrs of the order being placed or by the following business day if the order was placed over the weekend.
When contacting us
Please be sure to include photos for our reference. You may contact us with your pictures and comments.
All returns are handled on a case by case basis
In most cases, Studio Shim does not cover the shipping cost of a returned item. Returns must be received within 30 days.